Ongoing client surveys show the following:

Client Evaluation:

• 94% were extremely/or very satisfied with EAP services.
• 96% would be very/or extremely likely to use the program again.
• 88% were extremely/or very satisfied with the length of time it took to get an appointment.
• 95% were extremely/or very satisfied with the professionalism of the reception and clinical staff.
• 97% were extremely/or very satisfied that their concerns were handled in a confidential manner.
• 92% were extremely/or very confident in the knowledge and abilities of the counselor.

Supervisor Evaluation:

• 100% agree/or strongly agree that the counselors were helpful in answering their questions about the referral process and the assistance program.
• 100% agree/or strongly agree that they were comfortable in discussing the employee’s job performance issues with the counselor.
• 83% agree/or strongly agree that employee’s job performance improved following referral to the EAP.
• 100% agree/or strongly agree that they would likely refer to the EAP again.

Comments From Our Client Surveys:

Each of our clients are given a survey to complete after using the EAP. Here are a few responses to the question, "What is the one thing you like best about the EAP?"

• "The program is free to our family which was a big help during a difficult time”
• "The ability to talk to a counselor with ease and comfort, counselor was professional, good listener and helped me work through solutions.”
• "Counselor was up front and very serious about what I had to do to keep my job. He was frank but very nice. I am grateful for his help."

We also ask supervisors who have made a referral to the EAP to fill out our Supervisory Survey. Following are a few responses:

• "This was a difficult case to work through with numerous departments involved and a challenging employee situation. The EAP counselor did an excellent job of communicating with the parties involved and keeping tabs (follow-up) on this client."
• “It’s nice to know when handling sensitive issues that you have an organization that responds in a timely way.”